Privacy policy

Salesica Inc., based in Alberta, Canada (Salesica, we or us), operates salesica.ca. This policy explains how we handle personal information through salesica.ca, demo requests, accounts and our AI calling services.

When a business uses Salesica to communicate with its leads or customers, that business decides the purpose of the campaign and the information it provides. We process those records to deliver its configured service. The business’s own privacy notice also applies. Contact that business about its campaign or contact us for help identifying the appropriate contact.

Inquiries and accounts: contact and business details you provide, account information, appointment requests and correspondence.

Website preferences: your selected role, team size, lead volume and business priorities, together with a session identifier, completion time and referral information.

Calling and messaging: contact details supplied by a customer or by you, call times and duration, recordings where enabled, transcripts, messages, summaries, appointment details and communication outcomes.

Connected business tools: records and updates passed between Salesica and the CRM, calendar or other integrations configured for a customer.

Technical information: device and browser information, page interactions, referral sources and request or error logs used to operate and troubleshoot the service. Hosting and communications providers may process IP addresses and connection information.

We use information to respond to inquiries, arrange demonstrations, manage accounts, personalize website content, operate customer calling and messaging workflows, book appointments, synchronize connected tools, provide support and investigate errors or misuse.

Website analytics help us understand page visits and interactions. Customer call content is processed to carry out the configured conversation and produce call records, summaries and follow-up actions. A privacy notice is not permission to contact someone or record a call: required notices and consent must be provided for the particular activity.

Salesica supports conversations with AI assistants. Depending on the customer’s configuration, audio and conversation content are processed by voice and AI service providers, and recordings, transcripts and call summaries are available to the customer’s authorized users.

The business conducting the call is responsible for explaining its purpose and providing required AI, recording and privacy notices. You can ask who is calling, ask to stop receiving calls, or contact the business about an alternative way to communicate. Ending a call does not automatically delete an existing recording.

Avoid sharing payment-card details, government identification, medical information or other sensitive information that is not needed for the conversation. AI-generated transcripts and summaries can contain errors; you may request correction of personal information.

The site stores your onboarding preferences in your browser’s local storage so it can remember your choices. You can change them through ‘Tailor it,’ or remove them by clearing Salesica’s site data in your browser. Local preferences do not have an automatic expiry.

Authentication uses cookies to maintain sessions. Access to restricted demo recordings uses a separate access cookie with a 30-day lifetime. Clearing or blocking these cookies can require you to sign in or enter an access code again.

We use Vercel Web Analytics for website measurement. Google Analytics may also be used where enabled. Browser privacy controls and content blockers can limit analytics requests; clearing local storage alone does not erase information already received by an analytics provider. These providers publish their own privacy information explaining their processing.

Delivering the service involves providers for hosting, databases, authentication, voice and AI processing, telephony, messaging, scheduling and customer-selected integrations. The current platform includes Vercel, Supabase, Retell and Twilio; workflows may also use Calendly, Composio and a customer’s CRM or calendar provider. The providers involved depend on the feature and customer configuration.

Call records and appointment information are shared with the business on whose behalf the interaction takes place and its configured tools. If you request a combined offer with Impact Marketing, information needed for that collaboration may be shared to arrange and deliver the requested service; its separate services are also subject to its own privacy terms.

Information may also be disclosed where required by law or lawful legal process, or as legally permitted to investigate fraud, protect security or resolve a dispute.

Our providers may process information outside your province or country, including in the United States. Information processed abroad can be subject to the laws and lawful access requests of that jurisdiction. These providers process information for the hosting, communications, AI processing and integration purposes described above. Contact Bobby at bobby@salesica.ca to request information about our policies and practices for providers outside Canada, including the countries and purposes involved.

The platform uses authentication, account access controls and encrypted HTTPS connections. No internet service can guarantee absolute security. Keep account credentials and demo access codes private, and report suspected unauthorized access promptly.

Retention depends on the record and the service: account and support records, call content, operational logs and browser preferences have different purposes and storage locations. Customer instructions, service-provider settings, contractual requirements and legal obligations can affect how long records remain available.

Contact us for information about a particular record or to request deletion. Deletion may be limited by legal requirements, dispute handling or the need to retain a record of an opt-out. Removing information from one system does not automatically remove copies held by the customer or its connected tools.

Subject to applicable law, you may request access to your personal information, correction of inaccuracies, deletion where available, or withdrawal of consent. Withdrawal can affect services that need that information. We may need to verify your identity and clarify your request without collecting more information than necessary.

For a call made on behalf of another business, contact that business first or provide us with the business name and approximate call date so we can help route your request. Do not send identity documents or sensitive call content in an initial email.

You may also raise a concern with the privacy regulator responsible for your location, including the Office of the Information and Privacy Commissioner of Alberta, or the Office of the Privacy Commissioner of Canada where applicable.

Updates will be posted here with a revised date. Where a change requires additional notice or consent, posting a revised policy alone does not replace that requirement.